Quiz: What sort of organisation is yours?

What sort of organisation is yours?

1 / 10

1. When your core market changes, how does your organisation respond?

We have a formal process to evaluate the changes and make recommendations as to how to react

We generate a lot of ideas as to how we can respond and how we can better engage with our customers, but we do not necessarily change our product

We’re right on it, changing our product and approach

We ensure that we continue to offer a good product and good service

2 / 10

2. When times get tough, how does your organisation respond?

We focus on continuing to do what we do well, making cutbacks only if necessary

We tend to cut back on operational areas rather than on management or customer facing departments

We carefully consider reallocation of resources

We grit our teeth and push on. We are already very lean on resources

3 / 10

3. What best describes the structure of your organisation?

We focus more on results than on formal structure. Structure and individual responsibilities are fluid

Our structure is driven by practical considerations, to get things done most efficiently

We tend to have a lot of loose working groups rather than relying on a formal structure. Collaboration is key for us

Our structure and the division of responsibilities is very clear and it is important to respect this.

4 / 10

4. How does your organisation tend to respond to changes in the competitive landscape?

We have a process that constantly evaluates the market and recommends any necessary changes

We perform comprehensive analysis on the market and generate ideas for changing our sales and marketing approach

We respond very quickly in any way necessary – via changes in pricing, marketing, product or service as required

We continue to focus on service and delivery as customers always value these

5 / 10

5. How does your organisation maintain its competitive advantage?

Our processes ensure that we maintain the quality of our product and services

We constantly analyse the market to ensure that we stay ahead

We fight hard and we react quickly and decisively to any changes

The quality of our execution and service ensures that we are always valued by customers

6 / 10

6. What are meetings like in your organisation?

At our meetings we throw around a lot of ideas and discuss various approaches to any particular issue

Our meetings are to the point and decisive. We take a decision and get on with it

Our meetings focus on the practical issues, particularly around delivering for our customers

Our meetings are well run and orderly. We have a clear agenda and all those around the table get a chance to have their say

7 / 10

7. How are decisions typically taken in your organisation?

We ensure that we explore the issue from all angles before making a well considered decision. Reaching the right decision is more important than speed

A few of us get to take a quick decision and then we implement it

We look at all the practical implications before taking any decision

We analyse the problem fully and our decision is guided by the analysis

8 / 10

8. How does your organisation win and retain customers?

Customers are attracted by the fact that our products are leading edge and are backed by the latest thinking

We go after customers aggressively and we constantly try to win new customers

Customers are attracted to us because of our reputation for high quality products and for consistency

Our customers are loyal because we get things right the first time

9 / 10

9. What sort of people does your organisation typically hire?

It is essential that our new hires are well organised and are good team players.

We prefer decisive action-oriented people who will roll their sleeves up and do what needs to be done, no matter what that is.

We hire the best people who have the brightest ideas.

We select people based mainly on their technical knowledge and experience.

10 / 10

10. What sort of challenges bring out the best in your organisation? What do you do better than your competitors?

We are the true market experts. We stand out from the competition when a deep level of expertise is required to deliver for customers.

We are great at anything that requires energy and commitment. We move more quickly and more decisively than the competition

We excel at complex tasks that require a lot of coordination. We can run a more complex processes because we are very well organised

We are at our best when fresh thinking and new ideas are required. We out-analyse and out-think the competition

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